OUR STORES

Green Technology
Healthy Living

Hemudu Town, Ningbo, Zhejiang, China

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes. All of our product images are real photographs or accurate renderings of the actual items. You will receive the same product as shown, though slight color variations may occur due to different screen settings.

Where can I view my sales receipt?

Your sales receipt will be emailed to you once your order is confirmed. You can also view and download it anytime by logging in to your account and checking the “Order History” or “My Orders” section.

How can I return an item?

Please contact our customer service team within the specified return period to request a return authorization. We will provide detailed instructions and a return shipping address. Make sure the item is unused and in its original packaging.

Will you restock items indicated as “out of stock?”

We regularly replenish popular products. If an item is out of stock, you can sign up for a restock notification on the product page or contact us directly for an estimated availability date.

Where can I ship my order?

We currently ship orders to all regions and countries listed at checkout. Please review our shipping policy for a full list of available destinations and any applicable restrictions.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS